Return & Exchange Information
Return & Exchange Information
We want you to enjoy your purchase, however, if you are not completely satisfied, let us know and we will work with you to make it right.
Please note: Our policy lasts between 24 hours to 72 hours. If the required timing has been exceeded since purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items must be returned within 72 hours from the delivery date if bought outside of Lagos
Items must be unused and not altered in any way in order to be accepted for exchange or credit.
Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional charge.
We do not offer price adjustments or rain-checks.
Note: It could take up to 2weeks before products are fixed and returned back to you.
Our Quality Promise
If there is a problem with a product or an error on your order, e-mail: [email protected] or call (+234) 814 160 6684 and we will assist you. If we’ve sent you the wrong item or a damaged item due to shipment, we will take care of return shipping and a replacement will be sent back to you at no additional charge.
Complete a Return or Exchange an Item
We require the invoice/receipt issued on purchase. Send the items in the original packaging. We suggest using a carrier that provides tracking as EUROLINKS GROUP will not be responsible for lost shipments.
km 14, Lekki epe expressway, ikota, Ajah
(+234) 909 111 0896
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Goods that are in 100% good conditions will be accepted but will attract a 15% surcharge. The goods must be brought within 24hrs after purchase.
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, once the returned item is received, a new order will be processed for your exchange and shipping details would be made available to you.
If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment. If you request an exchange for an out of stock item, we will issue an E-commerce store credit.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
If you have any questions about or need assistance with your return(s), please contact us by e-mail at [email protected] or call (+234) 814 160 6684